It’s the small things, the minor details and almost invisible touches, that keep me coming back. I could probably find a cheaper hotel within a five-minute walk from the one I always stay in, so it’s not about price or convenience. I tested this theory, and every time they delivered. They also let me know that if I needed anything - phone charger, blow dryer, earplugs, toothpaste, Tylenol - all I had to do was reach out and they’d supply it for me. Ten minutes after I got to my room, guest services showed up at my door with some cookies and hot chocolate. My face was chapped, and my hands were raw as I checked in. The first time I stayed there, I arrived in the dead of winter. The way that I’m treated when I go there has always left an impression on me. It’s not fancy and the location isn’t great, but they know how to wow a customer. Every time I travel to Boston, I stay in the same hotel.
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